Oregon鈥檚 911 system has seen a 40% jump in accidental calls over the past year.
New smartphone technology makes it increasingly easier to call 911. Frank Kuchta with the said that鈥檚 a good thing. But accidental calls are through the roof.
鈥淭his most recent uptick has been tied to the Android SOS features that they鈥檝e recently enabled in some of their phone manufacturer operating systems,鈥� Kuchta said.
鈥淏ut this is certainly not new. Apple as you know has had crash detection over the last couple of years.鈥�
Those features have become more commonplace in recent years, and they can come in handy in an emergency. Callers can discreetly call 911 if they are victims of a crime or in an undesirable situation.
But the crash detection feature calls authorities when the phone detects sudden movement in a crash and will automatically sound an alarm and start a countdown. Users are able to cancel the call, but if they don鈥檛 cancel, the phone calls 911 anyway.
Kuchta asks that anyone who has misdialed stay on the line to let dispatchers know it was a mistake.
鈥淓ach one of these calls ties up a call taker, who must call the number back to ensure there鈥檚 no emergency,鈥� Kuchta explained.
鈥淚f those callbacks are unanswered, an officer must locate the caller and check on their welfare. This ties up emergency responders who are then unavailable for actual emergency calls.鈥�
The state has tips on what to do after an accidental 911 call.
Emergency settings can be changed or turned off, but that carries its own problems.
For information about emergency features on Android phones, visit. Information about emergency features on iPhones can be.
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