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With surge in hate crimes, Oregon justice department launches hotline awareness campaign

In this Sept. 16, 2017, file photo, a person uses a smart phone in Chicago.
File
/
AP Photo
In this Sept. 16, 2017, file photo, a person uses a smart phone in Chicago.

The department wants to build awareness about the hotline, which connects victims to services.

With hate crimes rising in Oregon, the Department of Justice has launched a campaign to support minority communities and spread awareness of the state鈥檚 nonemergency hotline for reporting bias and hate crimes.

The campaign, dubbed 鈥淵ou belong,鈥 will run for three months and include six public service announcements and ads in English, Spanish, Korean, Mandarin, Arabic, Russian, Vietnamese and Tagalog, the national language of the Philippines. They鈥檒l be aired on the radio and television, streamed on YouTube, painted across buses and posted on Facebook, while an influencer will get word out on TikTok and Instagram.

The campaign also will include billboards in English, Spanish and Vietnamese in Portland, Gresham, Salem and Eugene.

鈥淓very Oregonian should feel like they belong here, but acts of bias and hatred rob people of that sense of belonging,鈥 Ellen Rosenblum, Oregon鈥檚 attorney general, said in a release. 鈥淭o anyone who has experienced acts of hatred and bias, you are not alone. You belong.鈥

Oregon's Department of Justice is launching a campaign with ads like this one to support minority communities and spread awareness of the state's nonemergency hotline for reporting bias and hate crimes.
Oregon Dept. of Justice / Oregon Capital Chronicle
Oregon's Department of Justice is launching a campaign with ads like this one to support minority communities and spread awareness of the state's nonemergency hotline for reporting bias and hate crimes.

The hotline, the first of its kind nationwide, is open from 9 a.m. to 5 p.m. Pacific time, Monday through Friday. It was launched in 2020, following the passage of in 2019. That law defined a hate or bias crime as intimidation or harm of another person or their property motivated by the person鈥檚 actual or perceived protected class, including race, color, disability, religion, national origin, sexual orientation and gender identity. Punishment for bias crimes vary: Depending on the situation, they can be a misdemeanor or a felony, and state data shows that cases are fairly evenly divided between the two.

The confidential line was set up, in part, to help victims get services. Advocates, with services in more than 240 languages, are trained in trauma care, and sometimes callers just want to talk. They also direct callers to government and community services that range from counseling to help filing a police report. Operators also collect reports on the crimes for The Oregon Criminal Justice Commission.

According to the commission鈥檚 , reported hate crimes in Oregon have more than tripled from about 1,100 in 2020 to 3,600 reports last year. The crimes are most prevalent in the populous Portland area, with about 2,300 reports filed over the past four years in Multnomah County and more than 700 each in Clackamas and Washington counties. More than 1,000 reports also have been filed in Lane County, and more than 800 in Marion County.

Most bias crimes involve harassment, the data shows, and a majority of crimes are prompted by race, with Black people being the biggest racial target. Fay Stetz-Waters, the Department of Justice鈥檚 director of civil rights and social justice, said that one reason is likely Oregon鈥檚 racist past. The state鈥檚 early Black exclusion laws tried to keep Black people from residing in the state, and later they suffered widespread discrimination, especially in housing.

鈥淚t鈥檚 part of our history,鈥 Stetz-Waters said. 鈥淚t鈥檚 perpetuated throughout our communities and throughout our culture. It鈥檚 in our schools. It鈥檚 in our work. It鈥檚 in our places of business.鈥

Hispanics are the second biggest target, with LGBTQ+ people suffering about as many attacks.

Stetz-Waters said the crimes are somewhat predictable: She expects an uptick in May during Asian American and Pacific Islander Heritage Month and then in June, which is Pride Month.

鈥淎s we hit the summer when more people are out, when we have more public events where people like to show up and show off, I expect these numbers to rise,鈥 Stetz-Waters said.

The line itself is also attacked.

鈥淲e鈥檝e been getting more than 100 robocalls a day,鈥 Stetz-Waters said. 鈥淲e鈥檙e getting people reporting nonsense, nothing related to hate or bias (and) asking questions that don鈥檛 have anything to do with our work. And I think it鈥檚 just to tie up the line so that someone who has need cannot use the line.鈥

The department also takes reports online, and the website has a chat feature.

The unit began small: At the beginning, Stetz-Waters, who鈥檚 a lawyer with a law enforcement background, answered the phones. Now, it has a staff of 11, including a prosecutor who helps officials in smaller counties understand the law and prosecute cases. Another staff member is an investigator with law enforcement experience who helps smaller communities with investigations.

The unit also has a $100,000 victims鈥 fund allocated by the Legislature for the current two-year budget to help with various needs.

The hotline awareness campaign is the department鈥檚 second. Stetz-Waters said the first one in 2020 to let people know about the service did not reach a wide audience. It came during the pandemic, when people were often socially isolated and focused on COVID.

She hopes this campaign increases awareness of the service and fosters a sense of inclusiveness.

鈥淲e want to build connections so people stay,鈥 Stetz-Waters said. 鈥淲e want people to recognize (they鈥檙e) not alone. You belong.鈥

Report a bias crime

To report a nonemergency event, call 844-924-BIAS (2427) on Monday through Friday, 9 a.m. to 5 p.m. The service has interpreters in more than 240 languages. You can also file a .

The  is a professional, nonprofit news organization. We are an affiliate of , a national 501(c)(3) nonprofit supported by grants and a coalition of donors and readers. The Capital Chronicle retains full editorial independence, meaning decisions about news and coverage are made by Oregonians for Oregonians.

Lynne Terry has more than 30 years of journalism experience. She reported on health and food safety in her 18 years at The Oregonian, was a senior producer at Oregon Public Broadcasting and Paris correspondent for National Public Radio for nine years.