The changes include extra protections during extreme weather events, like wildfires or extreme cold, according to a . Now, utility companies can鈥檛 shut off services due to nonpayment during wildfire evacuations. They also can鈥檛 disconnect services when the air quality index is at or above 100, which is considered 鈥溾�� by the Environmental Protection Agency.
鈥淭his is a good step forward in improving the protections that are afforded customers experiencing financial and other difficulties,鈥� PUC Commissioner Mark Thompson said.
The rule changes also prohibit companies from turning off services due to nonpayment any time temperatures dip below 32 degrees between Nov. 1 and March 30, or when a winter storm warning is in effect. Previously, the state prohibited disconnections only on days with projected high temperatures of 32 degrees or below.
The changes further prohibit utility companies from imposing late payment charges and collecting deposits. And some reconnection fees need to be waived for qualifying low-income customers.
Lastly, utilities need to give customers at least 20 days notice before disconnecting services due to nonpayment.
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